Request Change

Users who wish to submit a change request to any Decision Support product (EDW, Data Mart, Universe) should submit a Unicenter Service Desk request. If you do not have access to Unicenter, contact us.

The change request should include the following information:

  • Contact information for person requesting change
  • Write-up of the change requested, including as much detail as possible
  • Business case for the request (i.e., why is the change needed, what group of users will benefit, etc.)
  • Any relevant time factors (such as impending deadlines)
  • Specific data or data sets affected by the requested change

For requests about defects, please provide as much detailed information as possible about the occurrence of the defect. 

For requests about enhancements, please provide as much information about the business case for making the enhancement.

If you would like to be notified when new Release Notes are available, please contact us.