AITS Pricing for Services

AITS provides a wide range of information technology services in support of enterprise systems. Additionally, AITS offers IT services to university and System Office organizations in support of individual department needs. The following services are offered to organizations for a fee. The services and pricing may be customized to fit the unique needs of your organization.

For further information or to request any service contact the AITS Service Desk:
servicedeskaits@uillinois.edu
217-333-3102 (Urbana)
312-996-4806 (Chicago)

A service representative will contact you to discuss your needs.

Available Services

Application Administration

This service provides hosting, maintenance, 24/7 monitoring, system architecture and application administration services. We provide professional support services that leverage industry best practices for supporting and maintaining complex multi-tiered enterprise applications of your one off business application specific to your department's needs. All application services are securely maintained, tested and patched in regular cycles to provide a high degree of security to protect sensitive data and keep the applications functioning properly and smoothly. The Application Administration team has extensive experience with a wide variety of application software technologies, tools and platforms including but not limited to the following:

  • Application Deployment technologies including, but not limited to, Oracle Fusion Middleware, Apache/Tomcat, and Microsoft llS .Net framework.
  • Database technologies that include Oracle and SQL Server
  • Operating systems including Windows, Unix and Linux

More detailed information on Application Administration can be found here:  https://www.aits.uillinois.edu/services/application_services/application_administration/

Pricing: $66.43 / hour

Application Development

This set of professional services is for the development, maintenance, and enhancement of web, batch and mobile applications, as well as application integration services at the University of Illinois System. The service provides consulting and application development services that leverage best practices as well as a defined software development life cycle (SDLC) methodology for building and maintaining web, batch, mobile applications as well as integrations.

The following is a sampling of the types of services that can be provided to customers of this service:

  • Consulting for defining and developing web-centric business and technology strategies;
  • Web, batch and mobile application planning, design, development, testing, implementation, and maintenance services;
  • User interface design for web-based software applications;
  • Usability analysis, testing and recommendations;
  • Managed hosting for customer applications including end-to-end services for designing, developing, testing, maintaining, supporting, and hosting customer web applications;

Application hosting is provided by AITS in a reliable, monitored, secure, and managed fashion that includes the flexibility and performance of a distributed computing solution. 

More detailed information about Application Development can be found here:  https://www.aits.uillinois.edu/services/application_services/application_development

Pricing: $56.55 / hour

Business Intelligence Solutions

Business Intelligence is the transformation of raw data into valuable information for strategic decision making. AITS provides a full suite of Business Intelligence Solutions to provide you with the data and information you need to answer the most important questions to run your business. Our solutions empower decision makers in the pursuit of fulfilling the university mission and Enable the University community in realizing efficiencies and effectiveness in business operations. We achieve this by transforming data into information through excellence in Data Warehousing, Business Intelligence and Customer Service.

AITS works closely with clients to design and build Business Intelligence Solutions. We deliver the following Business Intelligence tools:

  • Reports designed around specific information needs

    Ad Hoc reporting solutions allowing you to quickly and easily build your own reports

    On-Line Analytical Processing giving you the ability to perform multidimensional analysis of your data

    Data Visualization and Dashboards which depict your data visually so you can see patterns and trends

Pricing: $61.55 / hour

Database Hosting

Our enterprise-class servers and SAN provide high performance and reliability. By using standardized processes across all of our clients we are able to support over 1,200 Oracle and SQL Server databases. We do not currently charge for either the server or space as long as your databases can share our environments with other clients. Because most of our processes are automated, DBA charges generally are only incurred during the initial migration from your current environment to AITS and upon client requests. Typical clients use between 5 and 25 hours per quarter.

More detailed information on Database Hosting can be found here:  https://www.aits.uillinois.edu/services/professional_services/database_services

Pricing: $79.98 per hour

Integration Services

Application Integration Services are offered to make Enterprise data available to applications via web services, messaging, file transfer, or other supported programming interface. This service allows departmental or vended applications to integrate with enterprise data on a secure, consistent, and supported basis.

Examples of integration work include:

  • Web Services: Web Service API’s that extend Banner functionality, providing data validation services, facilitating SSO authentications, utilities such as sending email, and many others.
  • Messaging Services: Offering point-to-point and publish-subscribe messaging integration services for batch and web applications, where direct integration is the best fit. AITS can help integrate applications with messaging services via local integration, or by building custom connectors that provide data integration capabilities.
  • Enterprise Objects: Enterprise objects use a standard object model to provide a common representation of business objects and the underlying data. The consolidation of data into a business object provides an easy to understand layout for use across distributed systems.

More detailed information on Integration Services can be found here:  https://www.aits.uillinois.edu/cms/One.aspx?portalId=558&pageId=617104

Pricing: $60.63 per hour

Mobile Development Services

AITS provides a full suite of development, testing, and deployment services for native mobile applications on the iOS, Android and responsive mobile web platforms. AITS works closely with clients to design and build mobile applications following a combination of agile methodology and industry best practices. The development services include analysis, design, construction, testing, and submission of the app to the iOS App Store and Google Play. AITS can also provide assistance to help organizations troubleshoot technical problems with existing apps or help with development and quality assurance testing of new apps that a department might be building. All deployments to the iTunes App Store for apps under the University of Illinois name are done by AITS.

More information on the AITS mobile development strategy can be found here: AITS Mobile Application Strategy

Pricing: $56.61 / hour

Quality Assurance Testing

This set of services are for the testing of web and mobile-based software applications and services at the University of Illinois System. A full set of test suites are provided to ensure applications and services are accessible as mandated by Illinois Information Technology Accessibility Act (IITAA), follow project specifications, perform according to stakeholder guidelines, and are secure according to the latest industry standards. The full set of testing AITS provides include:

  • Accessibility Testing
  • Automated Regression Testing
  • Configuration Testing
  • Manual Functional Testing
  • Performance Testing
  • Vulnerability Testing

More detailed information on AITS Quality Assurance Testing can be found here: https://www.aits.uillinois.edu/services/application_services/quality_assurance_testing

Pricing: $53.25 per hour

Server Support

AITS offers server hosting services for systems on Windows, Linux, and Solaris platforms. This set of services includes the provisioning of virtual servers and operating system support as well as patching, upgrades, monitoring, and administration of the servers. The servers use enterprise-class storage for high performance and all hardware is automatically refreshed on a regular basis. The servers are also configured in a redundant configuration to provide maximum uptime. Servers on AITS's clusters are automatically backed up with offsite storage for disaster recovery. Please note that large storage needs beyond typical use may incur additional charges. This will be addressed on a case-by-case basis with the client. There is a standard Service Level Agreement (SLA) which outlines the conditions of the agreement.

For details on the services included in this set, please see the service description pages for the following:

Pricing: $1,663.76 / server

Source Code Version Control

The Source Code Version Control and Concurrent Versions System maintains revision history as files change over time. It also allows multiple users to work on the same text file simultaneously, merging changes automatically. Files are stored in a repository and grouped by modules. AITS used Subversion (SVN) to manage this service. SVN stores information about and allows reversion to any previous state of any file in the repository.

AITS has extended the core functionality of SVN to include the following features:

  • A web based interface for browsing the SVN repository
  • Script based security to limit access by module
  • Script based security to provide read only access
  • SVN Web portal which includes the following information:
    • SVN User Manual
    • SVN Issues and Resolutions
    • Account Management
    • Module Management
    • SVN Monitor (tool for reviewing access)
    • Repository Management
    • Downloading and Installing Tortoise (an application used to logon to SVN)

Pricing:  Please contact Karen Greenwalt at 217-265-6375 for source code version control pricing.

Storage Management

The Storage Management service is a professional service that provides storage, 24/7 monitoring, and support services to University of Illinois clients. The Storage Management service provides professional support services that leverage industry best practices for supporting and maintaining complex multi-tiered storage management arrays. The following is a sampling of the types of services that can be provided to customers of this service:

  • SAN is available 99.99 percent during scheduled service times.
  • Assignment of storage within one week of the original request from the client.
  • 24/7 monitoring and surveillance of storage services to provide highly available systems.
  • 24/7 service desk to provide continuous customer care services.
  • Current environment runs EMC VNX5800s

Pricing: Please contact  Karen Greenwalt at 217-265-6375 for storage management pricing.