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Help and Training

The Decision Support team in AITS provides training and assistance on topics related to the Data Warehouse, Business Intelligence, and related tools (including Web Intelligence, EDDIE, OLAP Cubes, and Solution Library reports). We offer a variety of support and training options, from hands-on classroom training, to hands-on personal assistance.

Getting Started

Are you new to Business Objects? Find information on how to manage your Business Objects account, install Web Intelligence software, and to find Business Objects training classes.


Attend instructor-led software training course or request individualized assistance with report creation. Classes are offered on how to create specific report types, or how to use the Business Objects reporting tool, Web Intelligence. 

EDDIE and Web Intelligence Rich Client Resources

Quick Tips, Training Guides, and other resources for Business Objects — includes instructions on how to use Web Intelligence and EDDIE.

Tableau Resources

Quick Tips, FAQ, and other resources for Tableau.

Get Access

Learn how to get access to the Data Warehouse, EDDIE, and Business Objects. Access to the Data Warehouse enables faculty and staff of the University of Illinois to create custom reports, queries, or data downloads based on Finance, HR, or Student data available in the Data Warehouse.

Get Help

To report any problems using EDDIE, the Business Objects tool, a universe, or the Data Warehouse tables, please file a support ticket with the AITS Service Desk via one of the methods outlined in the KnowledgeBase Article:

DS Email Communication Lists

Subscribe or manager your subscriptions to our Decision Support email lists to keep up to date on the information that is important to you.