Business Process Improvement Shared Service

Since 2011, we have provided process improvement leadership & guidance to the University of Illinois community. We coordinate & facilitate process improvement engagements such as Kaizen (quick win) events, process mapping, Business Process Improvements and more, spanning multiple units or functions. We offer support & guidance to unit-led initiatives through tools, templates, & advice. We provide comprehensive training on the concepts, tools, & techniques of process improvement.

How We Can Help

The BPI Shared Service can help units solve problems by facilitating process improvement projects charged with:

  • Improving the quality of a product or service;
  • Streamlining processes by identifying and working to eliminate the non-value-added activities that consume the majority of our time;
  • Reducing processing time, the time between the initial request and the delivered product or service;
  • Reducing total cost.