Service Desk Manager Change

Removal of Email Reply Update Receipt
Posted on 02/28/2018
Beginning Thursday, March 1st, customers who reply via email to their ticket in CA Service Desk Manager (SDM) will no longer receive an automated response indicating that their update has been received by the system. This change is being made as part of an effort to ensure that help request communications are more meaningful and actionable. Emails that create a Request will still return a receipt to our customers.