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What we do
Administrative Information Technology Services (AITS) delivers enterprise-wide information technology solutions and services in support of the administrative processes of the University of Illinois. The main responsibilities of AITS include:
- Selection, implementation, and maintenance support for the packaged and self-developed applications at the University of Illinois
- Creating and maintaining internal and external interfaces for University enterprise applications
- Data management for University enterprise applications
- Data center services, including disaster recovery, for hosted University applications. Includes two data centers, over 500 servers, 200 TB of data
- 24/7 Service Desk and Operations support for University enterprise applications
- Facilitating University desktop and enterprise applications training with internal and external service providers
- Collaborating with campus-based computing organizations on policies and standards that optimize and secure University information technology resources
Departments
Administration and Financial Management
Administration and Financial Management (AFM) supports the technical work in AITS by managing AITS’ ongoing business activities, including contracts and acquisitions, purchasing coordination, budget and financial management, physical assets, telecommunications, facilities management, administrative support, and strategic human capital initiatives. AFM also manages and coordinates customer-focused activities that sustain the proficiency and efficiency of information systems, maximize collaborative solutions, and cultivate mutually beneficial relationships with University-wide customers.
Applications Development, Support, and Data
Applications Development, Support and Data (ADSD) is responsible for the development, integration, and quality assurance of more than 65 systems and the management of more than 235 databases. ADSD provides functional and technical expertise for AITS managed systems and databases by providing second level service desk support, issue investigation and resolution, analysis and expertise for ITPC projects, and assistance to university clients. ADSD works closely with the campus business offices such as Financial Aid, Admissions and Records, Human Resources, and campus computing services such as the Academic Computing and Communications Center (ACCC). ADSD also works closely with University Administrative offices such as the Office of Business and Financial Services and Capital Programs.
Computer Operations Engineering
Computer Operations Engineering (COE) provides high quality and reliable information technology systems and services that support the University of Illinois’ administrative computing. These services are delivered in concert with campus based computing organizations and other University Administration units to optimize the University of Illinois’ information technology resources. Major responsibilities include the strategic management of two enterprise data centers including over 500 servers, and over 200 TB of raw storage. COE also provides operational support services to several University Administration Offices as well as to a number of campus units upon request. Finally, COE provides collocation services for several UI departments servers and support.
Decision Support
Decision Support (DS) is a Business Intelligence Competency Center for the University of Illinois. DS is responsible for scoping, designing, and delivering solutions to business problems using a combination of enterprise data warehouse and business intelligence frameworks. DS supports the University by managing the data warehouse, providing data access, supporting staff report development, and providing data education and training. With new technologies, such as dashboards and OLAP browsers, DS continues to transform raw data into valuable information for strategic decision making.
Enterprise Architecture
Enterprise Architecture (EA) assists in the development, articulation and adoption of the IT Enterprise Architecture framework and processes. The purpose of the architecture framework is to direct or guide architecture initiatives, ensure that organizational performance aligns with the strategic intent of the business, ensure IT resources are engaged to reflect priorities and to see that architecture-related risks are managed appropriately. Enterprise Architecture includes business and information processes as well as all aspects of the administrative systems and services infrastructure including storage, servers, network, applications, databases, end-user experience and the interaction and interconnectivity of each component. Documentation of the architecture includes business objectives, foundational principles, schematics, interoperability and compliance.
Enterprise Systems Assurance
Enterprise Systems Assurance (ESA) is responsible for administrative information security practices. ESA helps ensure that controls and procedures are established to protect the University’s information systems assets from intentional or inadvertent modification, disclosure, or destruction. ESA also provides engineering and consulting services for security solutions and investigation services for security incidents.
Portfolio Management Office
The Portfolio Management Office (PMO) provides guidelines for project management in AITS. The project management lifecycle and standards have been developed to assist project managers in the planning and execution of projects as well as to provide a documented, repeatable process to enhance and standardize project execution and performance. The PMO facilitates the ITPC process through which projects are submitted for consideration, reviewed, approved/rejected, scheduled and monitored throughout execution. The PMO reports on project status across the portfolio of all projects. The PMO also acts as a clearinghouse for performance measurement by reporting on organizational metrics, project portfolio metrics and progress toward strategic goals.
IT Services
To learn about IT Services offered by AITS visit the Services page, and/or cont Contact the AITS Service Desk: Phone: 217-333-3102 Urbana or 312-996-4806 Chicago eMail: servicedeskaits@uillinois.edu